Refund policy

Goods sold are not returnable, unless the items has manufacturing defect (not caused by humans).

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items purchased with a 30% or more discount are not eligible for return or exchange.

For hygiene reasons, the following products will not be accepted for returns and exchanges.

• Headwear/ balaclavas
• Inner wear
• Socks

Exchanges

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items may be tried on but not used outdoors. You’ll also need the receipt or proof of purchase.

We will only process exchanges for products which meet the above criteria. If you returned a product which do not meet the above criteria, we will not be able to give you an exchange and we may have to send it back to you (and ask you to cover the shipping costs).

To start a return, you can contact us at hello@gearhead.my. Please note that returns will need to be sent to the following address:
B-35-07, Damansara Foresta, Persiaran Meranti, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia.

If your exchange request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Return shipping costs will be borne by the buyer.

You can always contact us for any exchange question at hello@gearhead.my. 

 

Refunds

We do not refund delivery charges for exchanges.